Visitor: Hi Victoria, I would like to remove the jetpack from my plan. It doesn't work in my area. Our coverage is only 1X. The contract date expires on 3/7
Verizon Lady: Hello! I'd be happy to take care of that for you.
Visitor: thanks!
Verizon Lady: Not a problem. Your early termination fee for the JetPack is $65.
Visitor: um no
Visitor: on what day can I terminate without a fee?
Visitor: i've already been paying for two years for something I can't use.
Verizon Lady: On March 7th is when there will be no early termination fee.
Visitor: ok thanks
Verizon Lady: Sure thing! Is there anything else I may help you with today?
Visitor: LOL no.. thanks
Visitor: Have a great day
Verizon Lady: Have a great day as well! Thank you for chatting in.
Ass over a barrel, it's the New American Way.
5 comments:
Just be sure to have a great day! -Kerry
LOL. Yeah.
sometimes you're the windshield...
Oh, boy, sounds like some of the conversations we've had with Cable.
Not even consideration for the fact that it does not work in your neighborhood! Or an offer to, set up the end of coverage to take effect the earliest possible date were you won't be charged extra. Makes you want to file a complaint with the public utilities regulator for charging you for a service that is not available, and demanding the charges for two years that didn't work back. Can't sue them, you have agreed to arbitration in a contract you couldn't negotiate.
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